A Study on Job Satisfaction among Employees in Quick Service Restaurants

The study aims to evaluate the job satisfaction of employees at quick service restaurants, the fast growing outward appearance of hospitality industry. To accomplish this, a pragmatic study was conducted among 250 employees at national and international branded Quick Service Restaurants in Chennai. A methodical questionnaire was distributed among employees, data collected and a series of statistical test are done with SPSS (21.0) statistical tool. The study exhibits, job satisfaction among the employees at quick service restaurants is directly proportional to their remuneration, promotions and work opportunities. Employees on full time are more satisfied than the part time employees. Enhancement of personal satisfaction and periodic training for employees improves the job satisfaction.