Assessing Employee Awareness, Training, and Compliance with Food Safety Hygiene Practices in Luxury Hotels of India

Abstract: Food safety and hygiene practices are critical determinants of service quality, customer
satisfaction, and public health within the hospitality sector. Luxury hotels, in particular, are expected
to uphold the highest standards of food safety due to their premium positioning and global clientele.
This study investigates employee awareness, training effectiveness, and compliance with food safety
and hygiene practices in luxury hotels in India. Using a structured questionnaire administered to food
and beverage employees across selected five-star hotels, the study evaluates key dimensions such as
knowledge of hygiene standards, frequency and quality of training, and adherence to operational
protocols. The findings reveal that while employees generally demonstrate a satisfactory level of
awareness, gaps persist in consistent compliance and practical application of knowledge. Training
programs significantly influence employee behavior, but organizational support and monitoring
mechanisms play a crucial mediating role. The study contributes to the literature by offering empirical
insights and practical recommendations for strengthening food safety culture in luxury hospitality
establishments.