Challenges Faced by CHA With Reference to Pegasus Forwarding Service Pvt Ltd

Customs House Agents (CHAs) play a pivotal role in facilitating international trade by acting as intermediaries between importers/exporters and customs authorities. This study explores the various operational, regulatory, and administrative challenges faced by CHAs in carrying out their duties. Through primary data collection via interviews and surveys with licensed CHAs, along with secondary research, this study identifies key issues such as procedural delays, lack of digital integration, frequent changes in customs regulations, bureaucratic inefficiencies, and limited coordination among stakeholders. Additionally, challenges like high compliance costs, inadequate training, and the pressure to meet tight timelines are examined in detail. The research highlights the impact of these problems on the efficiency of customs clearance processes and overall supply chain operations. It also explores how digitalization, regulatory reforms, and capacity-building measures can support CHAs in overcoming these challenges.