The Impact of COVID-19 on Rural Citizens for Accessing E-Governance Services: A Conceptual Model Using the Dimensions of Trust and Technology Acceptance Model

World Bank Report highlights that nearly 65% of the entire population resides in rural villages. This displays the majority of the population has been covered by rural people in India. Hence any facilities offered by our government should productively reach the rural people, as they face multiple challenges in meeting their basic needs and requirements. E-governance is one of the successful platforms to provide convenience government services and communicate with the rural citizen with rural citizens at the most pandemic situation of COVID-19. Therefore this study has done a theoretical review on accessing the e-governance services by the rural people in this pandemic situation of COVID-19 through measuring the attitude of the people in the rural areas and their behavioral intention with the dimensions of trust. The study has discussed various dimensions of Trust for adopting e-governance services. The researchers have highlighted the percentage of people accessing government websites and obtaining e-governance health care services to safeguard their lives in a pandemic situation of COVID-19. The conceptual model developed by the authors can be extended by the researchers for making an empirical investigation through collecting the primary data from the government officials and people in rural and urban areas to view the obstacles in implementing it effectively. The findings of the research study help the government officials, policymakers, and people living at various places in society to understand basic needs and requirements for accepting the technology