Development of A Conceptual Model for Implementation of Total Quality Management (TQM) and Human Resource Management (HRM):A Literature Review

Total Quality Management (TQM) and Human Resources Management (HRM) have been an most important factors in the aspect of management and business.The implementation of TQM with HRM will improve the performance of the organization. The objective of the study is to develop a conceptual model for implementation of TQM and HRM based on the identification of critical success factors (CSFs) from the literature review. The literature review classified into case method and survey method. The study reviewed nearly 41 research papers from the period of 1992 to 2016 to identify CSFs of TQM and HRM. Based on the literature review the study point out that TQM and HRM related success factors are leadership, teamwork, training, continuous improvement etc.