A Study On Identification of Factors for Quality Eduction in Indian Business School

India needs to achieve a higher level of quality in education. A student who learns a management course from
a quality business school alone can be an employable and industry ready, competitive candidates to uplift the
business, industries, commerce and international trade at the macro level. Therefore the need for an institute
with only focus on the management course is a must. The objective is to identify the factors for quality
education in business school in India. Survey method is used to identify the factors for quality education
of business school. A sample sizes of 216 alumnus were selected. In this study, the statistical methods like
mean and correlation were used for analysis. Based on the analysis, the important factors such as fee, course,
pedagogy, job and customer satisfaction are identified for quality education of business school in India. The
factors identified in this paper can be successfully implemented in the higher business institutions to improve
the quality of education and customer satisfaction. The future work is to develop the sustainable framework
based on the identified factors. This study is conducted in higher management education from the passed-out
students’ perspective only.
Keywords: Business school, customer satisfaction, India.