Determinants of E-Governance Health Care Services Requirements and Rural Citizen Satisfaction

Technology innovation provides a significant contribution to deliver health services across the globe. The Government of India transformed from paper mode to electronic mode in the governance process to increase efficiency and gain citizens’ trust. The application of technology in the governance process is termed e-Governance. Citizen satisfaction is one of the important indicators to measure the effective implementation of e-governance. This paper attempts to measure the factors contributing to the successful implementation of e-health services under e-governance initiatives and its effect on citizen’s intention to adopt e-health services and satisfaction. The primary data has been collected through a questionnaire survey from 500 respondents in the villages of Kancheepuram district. The researchers have adopted DeLone and McLean (2003) Information System Model for analyzing rural citizen satisfaction by identifying the determinants of e-governance health care service requirements such as “Information Quality”, “System Quality”, and “Service Quality”. The findings of the study reveal that “Information Quality” seems to be the most significant variable toward e-health care requirements for the rural people under e-governance initiatives.