Factors Determining Self-Servicing Technology Adoption on Payment of Electricity Bills

Information Communication and Technology has developed to a vast extent and helps for better service quality. Self-service technologies assume significance as people start rapidly using this all over the country. Many transactions in real time are carried out by means of several self-service technologies. Using self-service technologies for the payment of electricity bills has become convenient, simple and easy to do even from remote places. Present day, people switch over to these technologies due to many benefits being accrued to users as whole rather than normal payments by depending on others. This paper highlights three important elements or factors such as personality traits, dominating factor and consumer satisfaction which drive consumer’s technology adoption on payment of electricity bills through various viable online platforms to avoid standing in long crowded queue.KeywordsConsumer technology adoptionElectricity bill paymentsSelf-service technology