ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE

E-Governance is said to be a new road map to enhance the services offered by the government through Information and Communication
Technology (ICT). Common Service Centers is the scheme designed by the Ministry of Electronics and Information Technology (MEIT),
Government of India for delivering the digital services to rural villages of India. This scheme mainly focuses on promoting the
entrepreneurship in rural areas in order to improve their livelihoods. In this research study the satisfaction of rural citizens has been
measured by analyzing the Service Quality of Common Service Centers of E-Governance services. Cause and effect relationship has been
examined through structural equational modeling. The research study has found that Trust, Usability and Information Quality are the major
components for adoption of e-governance services for assessing the service quality of common service