A Study on Recruitment Strategy using Standard Operating Procedures (SOP) in Service Industry

This research looks at the effectiveness of recruitment methods based
on Standard Operating Procedures (SOP) in the service industry. The
core research was to see how recruitment based on improve
efficiency, consistency, and performance in the organization. The
research was descriptive, and it collect primary data from 200 service
industry workers from various service sectors with a 5-point Likert
scale structured questionnaire. Statistical analysis methods including
Percentage analysis, descriptive statistics, Cronbach's Alpha, chisquare test and Pearson's correlation analysis were used to analyse
the data. There was a high positive relationship found between SOP
implementation, analytical tools and organizational hiring
performance. In service sectors having SOP for recruitment helps in
minimizing bias and ensures efficiency of recruitment process and
increases efficiency of hiring. The research concluded that
recruitment strategies with an increased use of analytics positively
impact the organizational performance in the service industry and
recommends that there should be constant improvements in
recruitment methods with increased usage of analytical tools.