OPERATIONAL RESILIENCE OF AN INDIAN AIRLINE: A CASE STUDY OF INDIGO'S PREPAREDNESS FOR IT SYSTEM FAILURES

The aviation industry operates in a highly dynamic and technology-dependent environment, where IT system failures can
disrupt flight operations, customer service, and safety protocols. Operational resilience refers to an airline's ability to
anticipate, withstand, respond to, and recover from these disruptions while maintaining safe and reliable services. This
study examines the operational resilience of IndiGo Airlines, India's largest low-cost carrier, by analyzing its
preparedness and response mechanisms for IT system failures. The study focuses on how IndiGo plans for technological
uncertainties, implements contingency and redundancy systems, manages real-time operations during disruptions, and
applies incident response strategies to ensure business continuity. Data was collected from secondary sources including
airline reports, regulatory publications, industry articles, and research studies. The findings evaluate the effectiveness of
IndiGo's IT resilience framework and provide insights into how Indian airlines can strengthen their preparedness to
handle future technological disruptions.