The Role of Labour Grievance Management in Ensuring Decent Work Standards

Grievance handling is essential to human resource management in industries where a large number of employees are engaged, such as electrical engineering and power services. This research looks at how the grievance management system works in Voltech Engineering and its role in upholding decent work conditions. Employing a descriptive research design and primary data from 82 employees, this research looks into critical factors such as awareness, accessibility, fairness and speed of the grievance system. The results indicate that while Voltech has a formal grievance management system that is widely perceived by employees to be positive, there are some things to be improved - particularly in relation to communication and time taken to resolve issues. Overall, the study reveals that a grievance system is not only a procedural necessity, but an important element in ensuring employee trust, satisfaction and productivity.
Keywords: Industrial relations, Grievances handling, Decent work, Employee awareness