A Study on Employee Engagement and Its Influence on Organizational Performance in ITES Sector

Employee engagement is a multidimensional concept involving a two-way interaction between employers and employees within an organization. It plays a crucial role in helping employers retain their valued workforce, as the ability to effectively foster engagement is closely linked to achieving improved business outcomes and higher levels of performance. This research examines the various factors that influence employee engagement. The primary objective of the study is to identify the determinants affecting employee engagement and to assess employees’ overall satisfaction in the workplace. The study employs a simple random sampling method to collect data from employees of Tata Consultancy Services using a structured questionnaire. Primary data serves as the main source of information. Based on the survey findings, the key factors influencing employee engagement are identified. The results indicate that recognition, supportive supervision, work-life balance, job satisfaction, and career development opportunities significantly contribute to employee engagement and organizational performance in the ITES sector.