A COMPARITIVE ASSESSMENT OF CARGO HANDLING METHODS THROUGH QUALITY BENCHMARKING IN INDIAN PORTS

Efficient cargo handling methods play a pivotal role in optimizing port operations and enhancing trade competitiveness. This paper conducts a comparative assessment of cargo handling methods in Indian ports through quality benchmarking. By employing a rigorous qualitative and quantitative analysis, it evaluates various aspects such as operational efficiency, productivity, safety standards, and customer satisfaction across different cargo handling methods. The study examines conventional methods alongside modern technological interventions, including automated systems and digital solutions. Key performance indicators are identified and utilized to benchmark the quality of cargo handling services provided by Indian ports. Furthermore, the paper explores best practices and innovative approaches adopted by leading ports globally to improve cargo handling efficiency. Insights from this comparative assessment aim to facilitate informed decision-making for port authorities, policymakers, and stakeholders in the Indian maritime sector to enhance the overall quality and effectiveness of cargo handling operations.