A STUDY ON TOTAL QUALITY MANAGEMENT PROCESS WITH REFERENCE TO SWITCHING INFO TECHNOLOGY GUNTHER, CHENNAI

The purpose of the research is to know the perception of an employee towards
quality maintenance, to measure the present quality management process, to study the
customer and employee satisfaction towards the TQM practices in the organization, to
analyze the total quality management improvement program, to reveal the challenges
faced by company to maintain the TQM and to provide suggestion to improve TQM
process in switching info technology Gunther. Descriptive research design has been
applied in this study. Lottery method is used under probability sampling technique
collect the samples. The population is 153 and the Sample size is 110.Nominal, ordinal,
interval, dichotomous, and likert scales used in the questionnaire design.. Both primary
and secondary data are collected. Structured questionnaires was used to conduct
survey. The tools used for data analysis are Percentage Analysis, Chi-Square Analysis,
Correlation, One Way ANOVA and Weighted Average.