A Study on Customer Satisfaction Towards Service Quality in Mould Tooling Company

Customer satisfaction is very important for companies
now. People want products and good service from companies. They want to know that they can trust the company to deliver products on time and help them when they need help. So customer satisfaction is very important for companies that want to stay competitive. This study looks at how happy customersre with the service they get from a company that makes mould tools. The study uses the SERVQUAL framework to find out what customers think about the service. The
SERVQUAL framework has five parts: Reliability,Responsiveness, Assurance, Empathy and Tangibility. The study wants to know how these parts of the SERVQUAL framework affect how happy customers are with the service from the company that makes mould tools.
The study just looks at the facts about customer satisfaction and service quality. It asks one hundred customers what they think about the service they get from the company that makes mould tools. It also
looks at what other people have written about service quality and customer satisfaction. The study uses statistics to understand what the customers of the company that makes mould tools are saying about the service they get. What the study found out is that customers of the company that makes mould tools are pretty happy, with the service they get. They really like how responsive the company that makes mould tools is. There are an areas where the company that makes mould tools could do better with customer satisfaction and service quality. The study says that if the company that makes mould tools can get all these different parts of service quality working together it can make customers of the company that makes mould tools even happier and help the company that makes mould tools grow.