IMPLEMENTING EFFICIENT CUSTOMS CLEARANCE PROCESS IN LOGISTICS

Customs clearance is a vital part of global trade and logistics, seeking solutions for the persistent issues
affecting cross-border trade (like delays, documentation issues, poor infrastructure) and so on. This study
responds to these challenges specifically by analysing how well the customs clearing process within logistics
works. This research assesses how digitalisation, CHA competence, compliance with regulations, level of
port infrastructure, level of stakeholder coordination, AI/automation, level of transparency, risk
management, and simplification of processes affect successful outcomes for customs clearing. The primary
data were collected through a structured Likert scale survey that was given to 54 individuals (Customs
Brokers, Logistics Managers, Freight Forwarders, and trainees). Data was analysed using percentage
analysis, one-way ANOVA and Chi-Square tests. The Chi-Square test showed that there was a significant
correlation (p = 0.015) between Professional Designation and the way respondents viewed the effectiveness
of using digital documentation, ICEGATE, AI, and experienced CHA professionals on the effectiveness of
clearing in general. The ANOVA indicated that there were no significant differences between the three
groups based on experience (p > 0.05), indicating a near complete consensus regarding the importance of
modernising the customs clearing processes. This study indicates that creating a more efficient way to clear
customs will require a combined framework utilising experienced business individuals.
Keywords: Customs Clearance, Custom House Agent (CHA), ICEGATE, Logistics Efficiency, Digital
Documentation, Trade Facilitation